Terms of Use

This page sets out the rules that govern use of Silkbet. It explains our relationship with users, and the basic standards we expect on the platform. By registering and using our services you agree to follow these terms, complete any required verification and to deal with us honestly and promptly when we ask for information.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share login details, and notify us immediately if you suspect unauthorised access. We may temporarily restrict or close accounts where we suspect fraud, money laundering, bonus abuse or other breaches of these terms. You must provide accurate information and keep your contact details up to date.

Eligibility requirements

Only eligible persons may hold an account. You must be at least 18 years old and legally allowed to gamble in your place of residence. We may refuse registrations or restrict access from jurisdictions where our services are prohibited. Only one account is allowed per person, household and device unless we agree otherwise in writing. We carry out identity and age verification checks and may request documents before allowing play or processing withdrawals.

Acceptable platform use

Use the site for lawful and personal gaming only. Prohibited activity includes creating multiple accounts, using software or bots to influence play, colluding with other players, chargebacks, or any attempt to manipulate game outcomes or bonus features. We monitor play for suspicious patterns. If we reasonably suspect misuse we may suspend the account, withhold funds pending investigation, or cancel bets and promotions that breach these rules.

General bonus and promotion rules

Promotions and bonuses are subject to separate promotional terms which form part of these terms. Each offer will state eligibility, qualifying deposits, wagering requirements, contribution rates by game and any time limits. We reserve the right to amend or withdraw promotions at any time and to refuse or reclaim bonuses where we suspect abuse. Please read promotion terms carefully before opting in.

Deposits and withdrawals

We support a range of payment methods for deposits and withdrawals. Minimums, maximums, processing times and any fees depend on the method chosen and are shown in your account payments area. Withdrawals are subject to verification checks and may be delayed while we complete identity, source of funds or security checks. We may apply reasonable limits and require additional information for large or unusual transactions.

Dispute resolution

If you have a complaint about your account, a transaction or game outcome please contact our support team in the first instance. Provide relevant details and any requested documents to help us investigate. If we cannot resolve the matter you may seek independent advice or refer the dispute to an appropriate external body where applicable. Continued use of the service does not waive your statutory rights.

Updates to terms and conditions

We may revise these terms from time to time. Changes will be published on the site and, where appropriate, notified by email or account message. Continued use after changes are published means you accept the updated terms. We may also make temporary changes to services or suspend accounts to comply with legal or regulatory requirements or to protect users and the integrity of the platform.

For help or to raise a concern contact support at [email protected].