Need Help? Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with verification, deposits, withdrawals or site functionality, our advisers are available to guide you. Contact us by email, phone or live chat and we will respond using the most convenient channel. We aim to resolve routine enquiries promptly and to assist with any account-related queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; replies usually within a few hours; available 24/7 for urgent issues) |
| General enquiries | [email protected] (for account, payments and verification queries; non-urgent emails aim to be answered within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing; reply within 2 working days) |
| Phone | +44 20 7861 4932 (Mon-Fri 09:00-18:00, local UK line) |
| Working hours | Live chat 24/7, email Mon-Fri 09:00-18:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues and any enquiries that need documents or explanation. Please use a clear subject line and include up-to-date contact details, your account username and any relevant screenshots so we can respond quickly. Providing complete information at first contact avoids delays and speeds up verification or dispute handling.
Contact Form
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple requests are usually resolved quickly via live chat or email, while more complex issues such as account verification or payment investigations can take longer depending on the request and required checks. We’ll keep you updated on progress until the matter is closed.
Feedback
Saw something we can improve? Share your feedback, suggestions or ideas with Silkbet, we read every message. Your comments help us refine site features, promotions and support so the service works better for everyone. We review submissions carefully and may act on what we learn. Drop us a note via the contact form and tell us what matters most to you.