Responsible Gambling Policy

We take safer gambling seriously and want every player to enjoy controlled play. At Silkbet we give you practical tools and clear information so you can manage how you play, spot signs of harm early and get help if gambling stops being fun. If you ever need assistance, our support team can help set up limits or discuss account options.

Player protection principles

We aim to protect vulnerable players by promoting transparency, early intervention and accessible controls. Our approach is to make safer gambling tools easy to find, to act quickly when there are signs of risk and to work with recognised UK support services where appropriate.

Activity-control tools

You can tailor how you play using account controls. These include deposit limits, session timers, loss limits and the option to pause play. Controls are available from your account settings and can be adjusted at any time. For some changes there may be a short cooling-off period to help you consider your choice.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending within your budget. Limits apply to your entire account and take effect immediately or after a short processing period depending on the change. If you need help selecting a sensible limit, contact support for guidance.

Loss limits

Loss limits let you cap how much you can lose over a set period. These are useful for keeping play predictable and preventing chase behaviour. You can review and update loss limits in your account, and our team can help if you want to make a change.

Time limits and account breaks

Use session timers or set mandatory breaks to avoid long playing sessions. Short time-outs are available for immediate pauses, while longer account breaks can be used if you need to step away for days or weeks. All options are reversible, but longer exclusions may include a cooling-off period before reactivation.

Self-exclusion

If you need a longer-term solution you can self-exclude. Self-exclusion blocks access to your account and removes promotional contact. UK residents can also register with GAMSTOP for a single, nationwide self-exclusion across participating sites. To start self-exclusion on your account, contact [email protected] or use the account menu.

Signs of problematic behaviour

Look out for warning signs such as playing for longer than intended, chasing losses, borrowing to gamble, or neglecting work and relationships due to gambling. If you notice these behaviours in yourself or someone else, act early and reach out for support.

Tips for maintaining control

Practical steps include setting strict deposit and time limits, keeping gambling separate from everyday finances, avoiding credit for gambling and taking regular breaks. Agree limits with family or friends if that helps you stay accountable.

Professional help and support organisations

For confidential help in the UK contact BeGambleAware or GamCare for coaching and treatment options. Gamblers Anonymous also offers peer support groups. If you need immediate assistance setting limits or exclusions on your account, contact [email protected] and our team will guide you through the options and next steps.