Privacy Statement

This privacy policy explains how Silkbet collects, uses and protects personal data when you visit our site, open an account or use our services in the United Kingdom. We take privacy seriously and set out below the types of information we hold, why we use it and the choices available to you.

Types of data we collect

Personal data

When you register or verify your account we collect personal information such as your name, date of birth, postal address, email address, telephone number and identity documents where required for verification. We also collect payment details necessary to process deposits and withdrawals.

Technical data

We gather technical information to run and secure our service. This includes IP address, device and browser type, operating system, language settings and log data about how you use the site, including pages visited and session times.

Transactional data

We record transactional information related to your account activity, such as deposits, withdrawals, bets, game history, bonuses claimed and any support interactions. This information is necessary to operate accounts and resolve disputes.

How we use your information

We use data to provide and improve our services, process payments, verify identity for anti-money-laundering checks and meet our legal obligations. We also use information to detect and prevent fraud, to handle enquiries and to communicate important account or service updates. Where permitted, we may send relevant service communications and account notices.

Data protection and storage

We protect personal data using industry-standard security measures including encryption and access controls. Your information is stored on secure servers and retained only for as long as necessary to fulfil the purposes described here or as required by law. We regularly review our security practices and limit access to authorised personnel.

Cookies and tracking technologies

We use cookies and similar technologies to improve site performance, remember preferences and analyse usage. Some cookies are essential for account functionality, while others help us understand how the site is used or support marketing activity. You can manage cookie preferences via your browser or the cookie settings on our site.

Your rights

If you are a UK user you have rights over your personal data, including the right to access data we hold, request rectification, object to certain processing and request restriction of processing. Where applicable you may also request data portability.

Access, correction and deletion of data

You can review and update much of your account information from your account settings. To exercise other rights, such as deletion or to request a copy of your data, please contact our privacy team using the address below. We will respond to valid requests in line with applicable law.

Information sharing and third parties

We share information with service providers who help deliver our services, including payment processors, identity verification vendors, fraud prevention providers and hosting partners. We may also disclose data to comply with legal obligations or to protect our rights. Third parties are contractually required to handle your data securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Any material changes will be notified via the site or by direct communication where appropriate. The latest version will always be available on our website.

If you have questions about this policy or wish to exercise your rights, please contact our privacy team at [email protected].